Online Return Policy – Malaysian Orders
- If you are unhappy with any of our products received, we will happily provide you with an exchange or refund within 7 days from purchase. Return postage will be bear by the buyer on all returns.
- Returns and exchanges for online orders will be accepted where the product is returned in its original condition. This includes item not to have been worn, altered, or washed. Your returned product must also have the original packaging and MUST also have the original tags still attached.
- Your original receipt must also be sent with the returned product.
- For any returns please call or whatsapp (7200615300)
- If you request a refund – the purchase price excluding the delivery charge will be refunded to you, using the original payment method. This will be processed as soon as we receive your returned item(s) and you meet our conditions stated above.
- Need help? Get onto our customer service team via our Contact Us page.
- Once received, your return will be inspected and in most cases be processed within 48 hours. This may be by way of an exchange or refund.
- Please note: In some cases the garment may need further inspection by the manufacturer before an exchange or refund may be given. You will be contacted if this is the case. We aim to have your refund processed within 24 hours of receiving, however some faults must be approved by the manufacturer before a refund or replacement can be issued.
- We cannot accept ‘cash on delivery’ (COD) payments or deliveries.